Overview
Given the unique nature of our products at BourbonJourney.com, we maintain a strict no-refunds and no-returns policy. Please carefully consider your purchase before completing your transaction.
To ensure customer satisfaction, we encourage you to review your order thoroughly before submission. In the unlikely event of receiving a defective or damaged product, please contact us immediately to address the issue.
Refunds (Not Applicable) Due to our policy of not allowing refunds or returns, we do not process refunds once a purchase has been made. We ask our customers to please select their products carefully and review their orders before payment.
Exchanges (If Applicable) We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item for the same item, please reach out on the Contact Us page.
Gifts Since our policy does not accommodate returns or refunds, items marked as gifts when purchased and shipped directly cannot be returned. If you encounter any issues with a product received as a gift, please contact us on the contact page.
Shipping Returns Given our no-returns policy, items purchased from BourbonJourney.com should not be sent back under any circumstances.
Need Help? For any questions or concerns related to your purchase, please don’t hesitate to contact us at [email]. We are committed to ensuring a smooth and satisfying experience with BourbonJourney.com and are here to help with any issues that may arise.